Before updating back to windows 10 please ensure that you take a snap of the device manager window for the correctly installed audio drivers under sound audio and game controllers. Then you could update back to windows 10 again. If nothing works, please contact HP phone support to order a new set of recovery media and perform a recovery to factory settings. There is an associated video in the document also. If the audio diagnostics under component tests pass, then please back up all your data and perform a complete system recovery to original factory settings from this link: Please select the correct option that best describes your computer’s of purchase. Please contact HP phone support by visiting this link: If the unit is under warranty, then repair services should be covered by the manufacturer’s warranty. The unit then has a hardware issue and needs to be serviced. If you receive any failure code for failed components please make a note of it. To establish that the hardware is fully functional. To do this run component tests from this link: Hi for the quick response and trying all the steps.įirst off, please run diagnostics on the sound card and speakers. Take care now and have a splendid week ahead. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. Please visit this link for HDMI related issues for further assistance. Then please update the latest bios, chipset audio and video drivers from this link: (under sound audio and game controllers in device manager) and restart the computer for the changes to take effect. Please uninstall the audio driver from device manager and check the option “to delete the software for this device also”. The HP driver link lists Realtek audio and not IDT. Please try a different HDMI cable also.Did this occur after a windows update or an app update?.It is always a genuine pleasure to work with customers that display such a degree of technical expertise. Spectacular diagnosis of the issue before posting. I will be more than happy to assist you here.įabulous analysis. I understand that you need assistance with audio when connected via HDMI. Hi Day! Thanks for taking an interest in the HP Support Forums! Hope you are doing well.
Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.